“These submissions on behalf of S in my view missed the point of the complaints procedure. It is there to provide a speedy, informal and cheap method of resolving disputes. Once L had had a chance to consider the 2009 Assessment with those advising her, any points which L wished to make should have been set out in the "Parents/Carer's comments" section of the form or in correspondence. If there was an assumption by those advising L that doing this would serve no useful purpose, or that the complaints procedure was pointless, then in my view that assumption was utterly wrong…”
“Ground One: Failed to take account material facts in the assessment of need in relation to Breathing/ failed in its duty of enquiry: (i) The decision focused on extracts from records for just 10 days (presumed to be 15 – 26 August) but if the Panel had looked more widely at the records that were referred to in the DST assessment they would have seen a significantly greater frequency of suctioning (and application of catheter suctioning on 4 recorded occasions) during the other periods for which the carer records were cited in the document relating to May and June 2025. (ii) In contrast to the short period considered by it, had it looked more widely it would have seen that for example during 1 -13 June 2025 there were 22 recorded applications of suctioning including 3 recorded applications of catheter suctioning. These are records for night-time only. See page 16 of the DST assessment. Ground Two: Took into account matters that ought not to have been taken into account/ failed to take into account relevant matters/failed in its duty of enquiry (Tameside duty) (i) The pre-Panel decision record states that a review of night-time records shows that staff do not need to be trained in catheter suction. That is incorrect because the night-time records set out in the DST assessment show 4 instances of catheter suctioning at night. (ii) The Panel took into account information which was incorrect as to the number of carer staff who were trained in catheter suctioning. Two out of 8 was wrong. In fact 6 out of the 8 staff had catheter training (as had been show in the enquiry made on21 August 2025 ). Ground Three: Failure to have regard to the National Framework paragraphs 78 and 144; failure to have regards to relevant matters namely risk assessment overnight and interrelationship of needs overnight (re-positioning, respiratory, communication). Ground Four: Manual handling overnight was dismissed by the Panel (as not an unmet health need) without consideration of material matters: the extensive amount of repositioning required requiring 2 persons; the need for suctioning at night (beyond its consideration of very limited records); the analysis in the DST assessment document of risks at night relating to manual handling. Ground Five: The National Framework specifically requires that the health needs of other family members should be considered but this factor was not enquired into and not given consideration as a factor that could impact on the decision (See page 7 of the minutes for10 September 2025 ). (Enquiries were made of this in the response to the letter before claim indicating that there was a gap in enquiries that should have been made before the decision was made). This was a failure in the duty of enquiry (Tameside), a failure to take account of a material matter, and a failure without good reason to apply the National Framework.” reason to apply the National Framework.”
“…the Tameside information must be of such importance for centrality that its absence renders the decision irrational.”