“…given the position of Ms E and the difficult circumstances she and the other receptionists were working under at the time, and the email from Ms G, which had been copied to Dr Alam, clearly stating that the opportunity to issue invites was not being followed, the Tribunal found that it was not credible that Dr Alam would have genuinely believed that Ms E had issued that invite. There was a complete absence of anything on the face of the notes to suggest an invite had been made and whilst there may have been circumstances where Dr Alam would genuinely have had full confidence that a particular clinician would have invited a patient, the same could not be said for unhappy staff who had been asked to carry out more work. Dr Alam knew from the email of Ms G that staff were not following the instruction to offer invites and she could not have held a genuine belief that Ms E had made the invite entered in retrospect by her.”
“Given that Ms S had only recently joined the Practice and was having communication problems with Ms G, the Tribunal find that there is no basis upon which Dr Alam could, at that time, have genuinely believed that Ms S would have extended a verbal invite to Patient 24. She could have had no real knowledge of her working practice or commitment. In addition, although somewhat in contrast to this finding, the Tribunal noted that only two days earlier, Ms S had returned to the notes of Patient 23 to insert an invite that she had clearly forgotten to enter when she had seen the patient that morning. Whilst she did not record the entry as retrospective, the Tribunal considered this was evidence that had Ms S extended a chronic disease invite to Patient 24, it is likely that she would have recorded it in the notes and if she had by error forgotten to do so, she would have returned to the notes to enter it as she had done with Patient 23 just two days earlier. 168.The Tribunal did not accept that Dr Alam could have relied upon Ms S in the same way as she was able to with Ms G, because there had been no opportunity for that relationship, trust and knowledge to build up.”
“The Tribunal then went on to consider the consultation with Patient 25 on9 October 2017 , with Ms U. Dr Alam told the Tribunal that Ms U was an experienced nurse and was described in the staff list provided to the Tribunal as a long term locum practice nurse. The Tribunal was not provided with any further information about this nurse or what role she carried out in the Practice. The Tribunal noted that unlike the other practice nurses, Ms U was not copied into the emails from Ms G or Ms J about QOF reporting. Whilst the Tribunal accept that there were genuine steps taken to encourage staff to seize every opportunity to extend invites to patients for chronic disease reviews, it does not accept that just because staff have been told to follow that instruction it can be guaranteed that they will do so. During its deliberations the Tribunal has found occasions where, on the balance of probabilities it has been reasonable to find that Dr Alam was entitled to rely on some staff. The Tribunal has not made this finding lightly but has based its decision on the position held in the Practice, the employee’s connection to QOF reporting and the relationship that has been evidenced before the Tribunal. The Tribunal can find no such basis on which to find that Dr Alam could be confident that Ms U had issued the invite relied on. The Tribunal do not accept that there is evidence in the consultation record upon which this could be concluded by Dr Alam and consequently it finds that there is no basis upon which she could hold that belief. The entry in the later notes of30 October 2017 , simply records “review if needed”
“228. On26 January 2018 Ms Z, a Health Care Assistant, noted in the medical record: “Called to book an appt for diabetic bloods/son answered will ask father to call.” 229. The Tribunal also noted that the purpose of the telephone call was not for a chronic disease review, but to request the patient come in for a blood test. The Tribunal considered that on the face of the entry there is no evidence to indicate that the patient had been invited in for a review. 230. The Tribunal found that whilst Dr Alam may not have properly addressed her mind to what was recorded in respect of the consultation of26 January 2018 , she could not have held a genuine belief that a chronic disease review invite had been offered to this patient.”
“40. Appeals (1) The following decisions are appealable decisions for the purposes of this section, that is to say – (a) a decision of a Medical Practitioners Tribunal under section 35D above giving a direction for … suspension … (7) On an appeal under this section from a Medical Practitioners Tribunal, the court may – (a) dismiss the appeal; (b) allow the appeal and quash the direction or variation appealed against; (c) substitute for the direction or variation appealed against any other direction or variation which could have been given or made by a Medical Practitioners Tribunal; or (d) remit the case to the MPTS for them to arrange for a Medical Practitioners Tribunal to dispose of the case in accordance with the directions of the court, and may make such order as to costs (or, in Scotland, expenses) as it thinks fit.”
“(3) The appeal court will allow an appeal where the decision of the lower court was— (a) wrong; or (b) unjust because of a serious procedural or other irregularity in the proceedings in the lower court. (4) The appeal court may draw any inference of fact which it considers justified on the evidence.”
“67. That general caution applies with particular force in the case of a specialist adjudicative body, such as the Tribunal in the present case, which (depending on the matter in issue) usually has greater experience in the field in which it operates than the courts: see the Smech case [2016] JPL 677, para 30 ; Khan v General Pharmaceutical Council[2017] 1 WLR 169 , para 36 ; Meadow's case[2007] QB 462 , para 197 ; and Raschid v General Medical Council[2007] 1 WLR 1460 , paras 18–20 . An appeal court should only interfere with such an evaluative decision if (1) there was an error of principle in carrying out the evaluation, or (2) for any other reason, the evaluation was wrong, that is to say it was an evaluative decision which fell outside the bounds of what the adjudicative body could properly and reasonably decide: the Biogen case[1997] RPC 1 , para 45 ; Todd v Adams and Chope [2002] 2 All ER (Comm) 97, para 129 ; Designers Guild Ltd v Russell Williams (Textiles) Ltd (trading as Washington DC)[2000] 1 WLR 2416 , para 129 ; Buchanan v Alba Diagnostics Ltd[2004] RPC 34 , para 31 . As the authorities show, the addition of 'plainly' or 'clearly' to the word 'wrong' adds nothing in this context.”
“ First, as a matter of general law, it is very well established that findings of primary fact, particularly if founded upon an assessment of the credibility of witnesses, are virtually unassailable (see Benmax v Austin Motor Co Ltd[1955] AC 370 ); more recently, the test has been put that an appellant must establish that the fact-finder was plainly wrong (per Stuart-Smith LJ in National Justice Cia Naviera SA v Prudential Assurance Co Ltd (The Ikarian Reefer)[1995] 1 Lloyd's Rep 455 at 458). Further, the court should only reverse a finding on the facts if it “can be shown that the findings … were sufficiently out of tune with the evidence to indicate with reasonable certainty that the evidence had been misread” (per Lord Hailsham of St Marylebone LC in Libman v General Medical Council[1972] AC 217 at 221F more recently confirmed in R(Campbell) v General Medical Council[2005] 1 WLR 3488 at [23] per Judge LJ). Finally, in Gupta v General Medical Council[2002] 1 WLR 1691 , Lord Rodger put the matter in this way (at [10] page 1697D): “In all such cases the appeal court readily acknowledges that the first instance body enjoys an advantage which the appeal court does not have, precisely because that body is in a better position to judge the credibility and reliability of the evidence given by the witnesses. In some appeals that advantage may not be significant since the witnesses' credibility and reliability are not in issue. But in many cases the advantage is very significant and the appeal court recognises that it should accordingly be slow to interfere with the decisions on matters of fact taken by the first instance body. This reluctance to interfere is not due to any lack of jurisdiction to do so. Rather, in exercising its full jurisdiction, the appeal court acknowledges that, if the first instance body has observed the witnesses and weighed their evidence, its decision on such matters is more likely to be correct than any decision of a court which cannot deploy those factors when assessing the position…”
“26. I have been referred to Donkin v Law Society[2007] EWHC 414 (Admin) , Martin v SRA[2020] EWHC 3525 (Admin) at §§51-54; Khan v GMC[2021] EWHC 374 (Admin) at §92; and Sawati v GMC[2022] EWHC 283 (Admin) §§53 to 56. The position can be summarised as follows: (1) A disciplinary tribunal must take good character evidence into account in its assessment of credibility and propensity (the probability that the person has been guilty of misconduct). (2) However, a tribunal is not required slavishly in its reasons to give a self-direction to that effect. It is sufficient, where the matter is raised on appeal, if the appeal court is able to infer from all the material that the tribunal must have taken good character properly into account. (3) One of the principal circumstances where the tribunal will be able to make such an inference is where it has been given a clear legal direction on the issue of good character from the legal qualified chair or the legal adviser. (4) The significance of good character should not be overstated and should not detract from the primary focus on the evidence directly relevant to the wrongdoing. (5) Where it is clear that good character was taken into account, decisions as to the weight to be attached to it are pre-eminently a matter for the fact finder and ought not to be disturbed unless the decision is one which no reasonable tribunal could have reached.”
“84. The Tribunal recorded the legal advice it had received that it could take into account the Appellant's good character both in considering whether it is more likely than not that he was telling the truth and whether he was likely to have behaved in the manner alleged; and noted that it had considered the testimonials about the Appellant: see [38] above. 85. However, there is no evidence that the Tribunal did consider these issues, or what weight they were afforded, when it assessed the evidence on paragraph 1a. There is no explanation in the determination as to what if any weight the Tribunal placed on this and why nonetheless it rejected his evidence. 86. This evidence of the Appellant's good character was particularly relevant given the circumstances of the case, in which the Appellant accepted that in his haste to ensure that Patient A remained safe with the mask placed securely over his mouth his hands may have made contact with the patient's body. Accordingly, the key issue for the Tribunal was not whether the Appellant' hands made contact with the patient (a slap) but rather whether his actions were no more than what was clinically necessary or an assault. His good character was directly relevant to that issue. 87. Again, these errors compounded those identified in Grounds 1-3.”
“I have known Dr Alam for approximately the last 10 years as a trusted friend and colleague. Without exaggeration, and in all sincerity, I am struggling to think of a single other doctor I have ever been acquainted with who is as truly honest and moral in every aspect of their professional and personal conduct as Dr Alam.”