"The basis for this conclusion was the finding by the CAC that the substitution clause at cl.8 of the new contract of11 May 2017 was genuine and operated in practice so that in consequence the riders were not obliged to provide personal service, a necessary ingredient of the definition of worker in s.296. Thus they did not qualify as limb (b) workers and were not eligible to be the subject of a recognition claim."
"(1) In this Act worker means an individual who works, or normally works or seeks to work— (a) under a contract of employment, or (b) under any other contract whereby he undertakes to do or perform personally any work or services for another party to the contract who is not a professional client of his, or …"
"not obliged to do any work for Deliveroo, nor is Deliveroo obliged to make any work available to you. Throughout the term of this Agreement you are free to work for any other party including competitors of Deliveroo."
"It is entirely up to you whether, when and where you log in to perform deliveries, save that it must be in an area in which Deliveroo operates and at a time when that area is open for deliveries."
"While logged into the App, you can decide whether to accept or reject any order offered to you and if you do not wish to receive offers of work at any time, you can use the 'unavailable' status."
"8.1 Deliveroo recognises that there may be circumstances in which you may wish to engage others to provide the Services. Deliveroo is not prescriptive about this and you therefore have the right, without the need to obtain Deliveroo's prior approval, to arrange for another courier to provide the Services (in whole or in part) on your behalf. This can include provision of the Services by others who are employed or engage directly by you; however, it may not include an individual who has previously had their Supplier Agreement terminated by Deliveroo for a serious or material breach of contract or who (while acting as a substitute, whether for you or a third party) has engaged in conduct which would have provided grounds for termination had they been a direct party to a Supplier Agreement. If your substitute uses a different vehicle type to you, you must notify Deliveroo in advance. 8.2 It is your responsibility to ensure your substitute(s) have the requisite skills and training, and to procure that they provide the warranties at clause 5 above to you for your benefit and for Deliveroo's benefit. In such event you acknowledge that this will be a private arrangement between you and that individual and you will continue to bear full responsibility for ensuring that all obligations under this Agreement are met. All acts and omissions of the substitute shall be treated as though those acts and/or omissions were your own. You shall be wholly responsible for the payment to and remuneration of any substitute at such rate and under such terms as you may agree with that substitute, subject only to the obligations set out in this Agreement, and the normal invoicing arrangements as set out in this Agreement between you and Deliveroo will continue to apply."
"… on the specific facts of this case and the unfettered and genuine right of substitution that operates both in the written contract and in practice, the argument does not succeed. In a less clear-cut case the position might have been different."
"The sole test is, of course, the obligation of personal performance; any other so-called sole test would be an inappropriate usurpation of the sole test."
"The delivery has to be undertaken by a person; however it does not have to be the Rider that personally performs it: Riders are free to substitute at will."
"Deliveroo will not be aware of the identity of the substitute, or the fact that one has been used on any particular occasion."
"By allowing an almost unfettered right of substitution, Deliveroo loses visibility, and therefore assurance over who is delivering services in its name, thereby creating a reputational risk… but that is a matter for them."