"A complaint must be made within 12 months of the event or matter complained of."
"But a complaint relating to a continuing state of affairs may be made at any time while that state of affairs continues or within 12 months from when it ends."
"I am the investigating officer assigned to consider your case. My role is to consider the points that you made in your complaint and the process by which the OJC/JCIO considered your complaints. I will prepare a report for the ombudsman setting out the facts of the case. This will form part of the evidence on which the ombudsman will base his decision as to whether there was any maladministration in the process."