“You won’t lose out on big brands, fresh food or own-label. If your comparable grocery shopping is cheaper at Asda, Sainsbury’s or Morrisons, we’ll give you a voucher for the difference at the checkout or online. To qualify, you need at least ten different items including one comparable item in your basket.”
“Max voucher value£10 . Exclusions may apply due to difference in size, weight, volume, flavour or quality. Selected UK stores. Prices checked at Asda.com, Sainsburys.co.uk and Morrisons (in store). Delivery charges apply online. Full terms and conditions at tesco.com/promise.”
“… we identify the key characteristics of products including flavour, whether it’s organic, Fairtrade, low fat or eco-friendly. We ensure that matches are only made where there is no artificial advantage to any retailer.”
“…an identical branded grocery product or a similar own label equivalent grocery product. For similar own label grocery products to be included they must meet the same needs or be intended for the same purposes.”
“General 3.1 Marketing communications must not materially mislead or be likely to do so. … 3.3 Marketing communications must not mislead the consumer by omitting material information. They must not mislead by hiding material information or presenting it in an unclear, unintelligible, ambiguous or untimely manner. … 3.7 Before distributing or submitting a marketing communication for publication, marketers must hold documentary evidence to prove claims that consumers are likely to regard as objective and that are capable of objective substantiation. The ASA may regard claims as misleading in the absence of adequate substantiation. … Comparisons with Identifiable Competitors 3.33 Marketing communications that include a comparison with an identifiable competitor must not mislead, or be likely to mislead, the consumer about either the advertised product or the competing product. 3.34 They must compare products meeting the same need or intended for the same purpose. 3.35 They must objectively compare one or more material, relevant, verifiable and representative feature of those products, which may include price. … 3.37 Certain EU agricultural products and foods are, because of their unique geographical area and method of production, given special protection by being registered as having a “designation of origin”
“Requests may be made on two grounds: a) where additional relevant evidence comes to light … and/or b) where it is alleged that there is a substantial flaw in the Council’s adjudication or in the process by which the adjudication was made.” a) where additional relevant evidence comes to light … and/or b) where it is alleged that there is a substantial flaw in the Council’s adjudication or in the process by which the adjudication was made.”
“The main characteristics of the product, such as its availability, benefits, risks, execution, composition, accessories, after-sale customer assistance and complaint handling, method and date of manufacture or provision, delivery, fitness for purpose, usage, quantity, specification, geographical or commercial origin or the results to be expected from its use, or the results and material features of tests or checks carried out on the product.”
“… whilst the definition of comparative advertising given in Article 2(2a) assumes that there is a competitive relationship between undertakings proving, for that purpose, sufficient to ascertain whether the products they offer generally display a certain degree of substitutability for one another, the condition laid down in Article 3a(1)(b) requires an individual and specific assessment of the products which are specifically the subject of the comparison in the advertisement before it can be concluded that there is a real possibility of substitution.”
“Sainsbury’s challenged whether the claim “You won’t lose out on big brands, own label, or fresh food” was misleading in relation to own label and fresh food as important product attributes had not been taken into account. Sainsbury’s considered that some of the products compared were not comparable and, furthermore, considered that the basis of the price match policy had not been made clear.”
“… we identify the key characteristics of products including: flavour; whether it’s organic; Fairtrade; low-fat; or eco-friendly. We ensure that matches are only made where there is no artificial advantage to any retailer.”
“The ads had different commercial messages and there was nothing in either ad to lead consumers to believe they were part of the same campaign. One ad was about Tesco’s supply chain and what changes they were making to it. [It] was likely to be seen in that way, while the other … was likely to have been seen as one about a promise to compare prices.”
“Tesco confirmed that, where a non-priced element led to a difference but they believed it was not the determining factor in a purchasing decision, they did identify and match products. However, where that element was significant and likely to affect a customer’s decision to buy that product, no match was identified for the Tesco product…. Tesco also had regard to the findings of its own and independent, supplier-led research in respect of provenance and certification for fish.” “Sainsbury’s believed that own label products which were different, on the grounds of animal welfare or provenance of the ingredients for example, were incomparable and could not be considered as meeting the same need. The code required advertisers to compare goods which met the same need or intended purposes.”
“We considered the “same need” test had been met under the Code, given that foods, such as meat, eggs, or fish were interchangeable and were intended for the same purpose. While we acknowledged there would be differences in animal welfare and country of origin for the ingredients, we were satisfied that Tesco had taken those elements into account when identifying and matching products and had compared on the basis of them meeting the same need.”
“However, the small print stated that products may be excluded from the comparison on the grounds of quality and Tesco provided examples of products which had been excluded for that reason. Furthermore, Tesco compared within the same “tier” of produce, i.e. Tesco everyday value to Sainsbury’s basics … to help ensure products of different qualities were not matched.”
“The Code allowed advertisers to objectively compare one or more material, relevant, verifiable, and representative feature of products which could include price. We considered that Tesco had objectively compared price and the ad made clear that Tesco were comparing their own prices against brands, own labels, and fresh produce prices at Sainsbury’s, Asda, and Morrisons and that some products would be excluded from the comparison. While we noted Sainsbury’s concerns, in the context of an ad which explained clearly the basis of Tesco’s pricing comparison we concluded the claim “You won’t lose out on big brands, own label or fresh food” had been substantiated and was not misleading. In addition, we concluded the basis of the comparison was clear and did not breach the Code.”
“they can and do compare like for like on non price related features where that is clearly a key element relevant to the comparison.”
“that non-price features, such as provenance, were not covered by that test in relation to a price comparison except where those features were essential features of the products under comparison.”
“one can make a judgment about whether this is a fair practice on their part or not, but the products being compared are indeed pieces of fish both … sourced from the same form of (MSC) farming practice. On the face of it this suggests that they are sufficiently interchangeable to meet the same consumer needs to allow a comparison on price.”
“Given your company’s sourcing, accreditation, and labelling policies, I can fully understand your sense of frustration that your complaint was not upheld. Provenance and ethical considerations around food are increasingly important to some (some would say many) customers but, on a like-for-like comparison between big brands, fresh food, and own label, it seems to me it was reasonable for the Council to conclude that Tesco has applied an acceptable policy of matching items to ensure they are sufficiently interchangeable for the purposes of this price comparison.”
“We considered the “same need” test had been met under the Code given that food such as meat, eggs or fish were interchangeable and were intended for the same purposes”
“Tesco explained where there was a difference in relation to non-price elements of an own label or fresh produce e.g. provenance or ethics, they would still match those products, provided that difference was not key in a customer’s decision making process and it was not sufficient to make it a non-match e.g. Sainsbury’s Basic Tea Bags x80 Fairtrade to Tesco Everyday Value Tea Bags x80. However, where that non-price element was a key factor, e.g. provenance, in a customer’s purchasing decision for own label and fresh produce, they matched on a like-for-like basis e.g. Sainsbury’s Melton Mowbray Mini Pork Pies x 6 (300g) to Tesco Melton Mowbray Mini Pork Pies x 6 (300g).”
“The average consumer test is not a statistical test. National courts and authorities will have to exercise their own faculty of judgement, having regard to the case-law of the Court of Justice, to determine the typical reaction of the average consumer in a given case.”
“That non-price features, such as provenance, were not covered by that test in relation to a price comparison except where those features were essential features of the products under comparison.”
“I did not therefore consider that the ASA Council was itself applying a test of “key characteristic”
“In other words, Sainsbury’s can be right, that non-price elements of products are material to many customers, but that does not mean that the Council are wrong to conclude that they were not material or essential or indeed important to this particular comparison.”
“I should also add that the ASA’s own assessment is set out in the section of its adjudication entitled “assessment”
“We were satisfied that Tesco had taken those elements into account when identifying and matching products andhave compared on the basis of them meeting the same need.”
“The fact that products were to a certain extent capable of meeting identical needs led to the conclusion that there was a certain degree of substitution for one another. However, before it could be concluded that was a real possibility of substitution in accordance with Article [4b] … an individual and specific assessment of the products which were specifically the subject of the comparison in the advertisement was necessary. Such a specific assessment of the degree of substitution fell within the jurisdiction of the national courts.”
“We considered the “same need” test had been met in terms of the Code given that food such as meat, eggs, or fish were interchangeable and were intended for the same purpose. While we acknowledged that there would be differences in animal welfare and country of origin for the ingredients, we were satisfied that Tesco had taken those elements into account when identifying and matching products and had compared on the basis of them meeting the same need.”
“Sainsbury’s also had concerns about Tesco comparing their cod and haddock fillets to Sainsbury’s equivalent products which were MSC … certified, whereas Tesco’s were not. They had similar concerns about Tesco comparing a dozen free-range eggs to Sainsbury’s free-range woodland eggs. In relation to the cod and haddock fillets, Tesco confirmed that all their fish came from MSC accredited fisheries. They understood that the Woodland eggs label was exclusive to Sainsbury’s and that it meant that the free-range chickens had been reared in woodland sponsored by the Woodland Trust. Tesco confirmed that all their eggs came from Freedom Food accredited farms, however, Tesco did not label their MSC certified or Freedom Food accredited because to do so involved paying for a licence to do so, something which they chose not to do. We considered these products were comparable.”
“On the face of it this suggests that they are sufficiently interchangeable and meet the same consumer needs to allow a comparison on price. Again, there may be an issue here for MSC to take up with Tesco, but that does not seem to me to affect the adjudication which in this respect too seems to me defensible.”