"(1) This Part applies to a complaint which — (a) is made for the purposes of this Part by an owner or occupier of a domestic property; and (b) alleges that his reasonable enjoyment of that property is being adversely affected by the height of a high hedge situated on land owned or occupied by another person."
"(1) This section has effect where a complaint to which this Part applies — (a) is made to the relevant authority; and (b) is accompanied by such fee (if any) as the authority may determine. (2) If the authority consider - (a) that the complainant has not taken all reasonable steps to resolve the matters complained of without proceeding by way of such a complaint to the authority, or (b) that the complaint is frivolous or vexatious, the authority may decide that the complaint should not be proceeded with. (3) If the authority do not so decide, they must decide — (a) whether the height of the high hedge specified in the complaint is adversely affecting the complainant's reasonable enjoyment of the domestic property so specified; and (b) if so, what action (if any) should be taken in relation to that hedge, in pursuance of a remedial notice under section 69, with a view to remedying the adverse effect or preventing its recurrence."
"An appeal under section 71(1) of the Act against the issue of a remedial notice may be made on any of the following grounds — (a) that the height of the high hedge specified in the remedial notice is not adversely affecting the complainant's reasonable enjoyment of the domestic property so specified; (b)that the remedial action or preventative action, or both (as the case may be) specified in the remedial notice is insufficient to remedy the adverse effect of the high hedge on the complainant's reasonable enjoyment of the domestic property so specified or to prevent its recurrence; (c)that the remedial action or preventative action, or both (as the case may be) specified in the remedial notice exceeds what is necessary or appropriate to remedy the adverse effect of the high hedge or to prevent its recurrence; (d)that the period specified in the remedial notice for taking the initial action so specified falls short of what should reasonably be allowed."
"Should the hedge exceed the legal limit of 2 metres, the officers will seek to resolve this matter initially through mediation. However, should this not be possible, a Remedial Notice may be served upon you under section 69 ..."
"As part of the investigation that the Council must undertake to comply with its statutory duty, officers from the Crime and Anti-Social Behaviour Service accompanied by a Planning Enforcement officer will visit your premises on14 January 2009 ... to view the high hedge complained of, and its surroundings, to establish whether the hedge adversely affects the reasonable enjoyment of neighbouring premises."
"The officers confirmed that hedge is overgrown ... This overgrowth may be adversely affecting the reasonable enjoyment of [the neighbour's property]."
"I should advise if we are unable to pursue this route the Council will not have any choice other than to make arrangements to formally assess and measure the hedge. The outcome of this action could be to serve a formal notice on you requiring steps to be taken to reduce the height of the hedge to an acceptable level."
"The term 'overgrown' used in my letter comes from the officer's observation describing the current state of the hedge."
"Following this I can inform you that we are now assessing this complaint. It is for us to decide whether this hedge is adversely affecting the reasonable enjoyment of your neighbour's property and, if so, what action -- if any -- should be taken to remedy the situation or prevent it happening again. The council have to weigh up all relevant information before reaching a fair and balanced decision. Collecting evidence from you and your neighbour may be required as too will a site visit. This will make sure the Council have the information they need to make the right decision. "
"A complaint has been made to the Council regarding a high hedge comprised within the land at 3 Avenue Road, Forest Gate [Dr Pelling's premises]. "
"5.34 The Act does not specify the procedure that Councils must follow in determining complaints. But they should take into account all relevant factors and should assess each case on its particular merits. They will need, therefore, to gather information about the hedge and its effect on both the complainant and the person occupying the land where the hedge is situated. It is suggested that the necessary information is collected through an exchange of representations and a visit to the site. ... "5.37 The Act requires all these people to be notified of the decision on a complaint, and so they should all play an equal part in the process leading to that decision. References to the main parties in the rest of this and subsequent Chapters include all the above. In particular, it is important that the main parties are given copies of all submissions made to the Council so that the process is open and transparent. ... "5.39 Having satisfied themselves that the complaint is one they can deal with, the Council should normally send a letter of acknowledgement to the complainant giving the name and contact details of the officer dealing with the case. The letter should also explain briefly the procedure that the Council will follow. In particular, it should make clear that comments will be sought from the owner and occupier of the land where the hedge is situated and that the Council intends to visit the site. A sample letter is in the Appendix. "5.40 The Council should then write to everyone who owns and occupies the land where the hedge is situated, notifying them formally that the Council are considering a complaint about their hedge. The complainant should have sent them a copy of the complaint at the same time as it was submitted to the Council and so the approach from the Council should not come as a surprise. "5.41 The letter should explain briefly the procedure that the Council will follow, including that the Council intends to visit the site. In particular, it should invite the owner and occupier of the land where the hedge is situated to comment on the points raised by the complainant and to provide any additional information that they wish the Council to consider. Copies of these papers should be sent to the complainant at the same time as they are submitted to the Council. The Council might wish to seek confirmation this has been done. ... "5.86 Factors that might be taken into account include how close the hedge is to buildings; the height and length of the hedge; its bulk and mass; and the area that it covers compared with that of the garden. The immediate surroundings, especially what else borders the property, and the general characteristics of the area might also be relevant. For example, the presence of other hedges and their impact; other buildings or features which, without the hedge, might be visually intrusive; whether the area is characterised by a sense of openness. Just because trees in the hedge are taller than neighbouring buildings will not necessarily be material. "5.87 The importance of these factors, and their effect on the reasonable enjoyment of the property will vary according to the circumstances. As a general rule, however, it is not reasonable for someone to expect to see beyond the hedge to a particular landscape, seascape or object, such as an attractive building. On the other hand, it might be reasonable to expect that a property should not suffer serious visual intrusion, which has an oppressive effect on living conditions. Equally, if the surrounding development is characterised by openness, it might be reasonable to expect that the property should not be unduly enclosed by a high hedge. "5.88 When assessing these or other factors, the effect of any gaps in the hedge should – where relevant – be taken into account. The extent of any gaps and their position in the hedge could be material. In some cases, the depth of the hedge might mean that gaps have little appreciable effect. In others, especially where the canopy is raised, the impact could be significant. ... "5.105 Councils are advised to keep a clear record of how they reach their decision, to inform the decision letter and for use in any subsequent appeal. They might wish to prepare a report, in a standard format, which could be appended to the decision letter. This would help to provide assurance to the main parties that their representations and other information provided have been fully considered and demonstrate how they have been assessed. Such a report might include the following: • A description of the hedge and its surroundings; • Relevant policies or other legislation that might apply (eg tree preservation order, conservation area, local Biodiversity Action Plan); • Case for the complainant; • Case for the owner or occupier of the land where the hedge is situated; • Representations received from anyone else and the results of any consultations carried out; • Appraisal of the evidence; • Conclusions and recommendation."
"[1] Section 68 of the 2003 Act prescribes the procedure that must be complied with where a complaint is received... "[2] Part 8 of the 2003 Act does not require a local authority to provide the claimant to an opportunity to make representations or be afforded a hearing before a decision is made to serve a remedial notice as soon as is reasonably practicable... "[3] The 2003 Act provides the recipient of a remedial notice with a right of appeal under section 71. "[4] The appeal against a remedial notice is to the planning inspectorate and independent of the local authority that issues the notice and therefore is compliant with theHuman Rights Act 1998 and Article 6."