"We attempted to discuss this issue with Mrs Green without success so we wrote to her on9 January 2003 to ask if she would accept the payment in lieu of child maintenance. On17 January 2003 we received Mrs Green's reply. She informed us that she was not prepared to accept the payment of school fees as child maintenance. In view of this we are unable to make an adjustment from Mr Green's arrears."
"As regards our failure to inform Mr Green about the parent with child care refusing to accept the payment of£6,000 school fees in respect of child support maintenance, once again I must apologise that we did not inform Mr Green of this decision. I cannot offer any reason for this other than a breakdown in communication."
"If you want to appeal you should fill in the form in leaflet CSA 2006A. Please send it to the Child Support Agency Appeals Unit within one month of the date of this letter ..... Your appeal will be heard by an independent appeal tribunal."