“Involving and consulting has a particular meaning in the context of section 11. It means discussing with patients and the public their ideas, your plans, their experiences, why services need to change, what they want from services, how to make the best use of resources and so on. It is more about changing attitudes within the NHS and the way the NHS works than laying down rules for procedures. What is important is that involvement and consultation is adequate, both in terms of time and content and appropriate to the scale of the issue being considered.”
“The NHS needs to understand and be connected with local people by asking what they want and need. Information about current services and the problems they face need to be shared openly so people can get involved in a meaningful discussion… All stakeholders need to feel that they have had the opportunity to influence the debate at important stages, and that they have been kept properly informed throughout.”
“10.1.1 Each local NHS body has a duty to consult the local Overview and Scrutiny committees on any proposals it may have under consideration for any substantial development of the Health Service in the area of the committee’s local authorities or on any proposals to make any substantial variation in the provision of those services. This is additional to the discussions that NHS bodies will have with the local authority …. The duty to consult the Overview and Scrutiny Committee is also additional to the duty placed on NHS bodies to consult and involve patients and the public as an ongoing process under section 11 of the Act. 10.1.2 The NHS body will need to discuss any proposals for service change with the Overview and Scrutiny Committee at an early stage, in order to agree whether or not the proposal is considered substantial … 10.1.3 Whilst there is a statutory duty for NHS bodies to consult the local Overview and Scrutiny Committee on a substantial change, committees should also note the duty to ‘consult and involve’ patients and the public conferred on NHS organisations by section 11 of the Act … Section 11 makes it clear to NHS organisations that solely focusing consultation with the Committee would not constitute good practice.”
“Of all the areas of care currently provided at the community hospitals, the provision of future inpatient services at Altrincham is perhaps most contentious.”
“Produce a report clearly indicating degrees of support, options for further consideration and decision; and recommendations for the way forward. This report will be used for further discussions by the SHA with the Trafford and GM NHS as a precursor to public consultation to be undertaken by Trafford PCT’s in spring 2006.”
“To move on to the inpatient facilities, clinicians told me and it is now a matter of public record – that these can no longer be regarded as an appropriate NHS acute service because there are no resident medical staff which presents clinical safety issues. There are also environmental inadequacies, although there was high praise for the current staff. In addition, those patients actually requiring acute NHS care be more appropriately cared for at Trafford General Hospital because of the presence of a wide range of clinical expertise and facilities. As this advice has been given I believe that the NHS authorities are now at risk in the event of an untoward clinical incident. This is therefore a matter for urgent consideration and I recommend the cessation of inpatient services at Altrincham General Hospital as soon as possible. If we compare the average length of stay at Altrincham General Hospital, which at 28.2 days with those in medicine at Trafford General which are 7.1 days and the fact that only 242 patients were admitted to Altrincham General in the year 2004/2005, then even allowing for a 50% increase at the March end less than 5 bids would be indicated for Trafford Hospital. I believe therefore that this service can be reprovided with minimal impact especially as not all AGH patients require the environment of an acute hospital and would be more appropriately cared for in a non-acute, non NHS environment.”
“-There has been an increasing change to the status of patients transferred to Altrincham General Hospital (AGH). In the past, patients were transferred to AGH for rehabilitation purposes, over time the status of patient has changed and now includes patients who are medically unstable and more unwell. On several occasions over recent months patients have required transfer back to Trafford General Hospital as their condition has deteriorated. This has been an increasing concern to the responsible consultant. -Trafford’s consultant physicians are concerned that it is no longer safe to have inpatients at Altrincham General Hospital because it is not possible to provide 24 hour resident cover at Altrincham General Hospital by a doctor on site. Training Grade doctors cannot work at AGH as they cannot work unsupervised. The consultant physicians are providing on call cover but this cannot be maintained. -The nurses who provide excellent care under very difficult and antiquated physical conditions at Altrincham General Hospital, expect to work with the direct supervision by the medical staff. -It is recommended to the Trust Board that, with immediate effect, no further patients be admitted to Altrincham General Hospital. Arrangements will quickly follow to develop individual care plans for the 19 inpatients currently in Altrincham General Hospital to ensure their successful rehabilitation or further care at an appropriate unit.”
“Dr Anandadas, consultant physician and Clinical Director Elderly Health, reported that the Resident Medical Officer left the trust last year and despite vigorous efforts the Trust has been unable to recruit to the post. He also advised that training grade doctors were unable to work at AGH as it is a requirement of the Royal Colleges to work under the supervision of a consultant. Dr Anandadas also reported that the average age of patients admitted to AGH has increased from 70 years twenty years ago to 84 years. In the past patients have been more disabled than medically ill, however currently, patients are more unwell (although medically stable when transferred to AGH due to their increased age. The Chair asked Mrs Smith, Acting Director of Nursing Services to confirm any proposed operation arrangements. Mrs Smith reported that should the Board decide to close AGH to admission, patients who are currently inpatients would remain at AGH until either their rehabilitation is complete or they are discharged home. In relation to information to be given to patients and relatives, Mrs Smith noted that individual letters would be available for patients and their relatives noting the Board’s decision and arrangements for their continued care until discharge. She also reported that the Matron, the Divisional General Manager for Medicine and herself would be available at AGH to support patients and relatives. Regarding staff, Mr Wakely advised that about 60 staff would be directly affected, approximately 32 nursing staff and 25 facility staff. He reported that members of the executive team and senior management team would be meeting with staff to agree a process to accommodate the requirements of staff. The Chair of the Trust Board allowed members of the public present to ask questions. The questions related among other matters to the way in which the illness of patients had changed, what might happen to the staff, what proportion of AGH was to be sold, and what might happen when the inpatient beds had closed. They were told there were plans to increase outpatient clinics and the Minor Injuries Unit at AGH. There were further plans currently being formulated they were told prior to the full public consultation in June 2006. When asked what public consultations had been undertaken, the Chief Executive David Cain reported that with regards the decision about admission to inpatient beds this decision would be taken based on the grounds of public safety, therefore the Trust had been unable to undertake a detailed consultation process. David Cain confirmed that the investment and redevelopment of AGH would be subject to full public consultation’. ”
“5.4.1 As you know we consider (the decision) to be flawed. In brief summary our position is that such reasoning should be open to public consultation as required under your statutory duty bysection 11 Health and Social Care Act 2001 . Furthermore, medical concerns about patient safety were raised at the Board in November, but the Trust did not include any of these concerns in their risk management strategies and plans. Allowing an issue to become urgent is not grounds for avoiding consultation, and that ‘so called safety fears’ were raised in November. 5.4.2 Our case is not concerned with the merits of the decision to order closure. Our case is concerned with the procedure by which the decision to close was reached.”
“the overall aim of section 11 is to make sure patients and the public are involved and consulted from the very beginning of any process to develop health services or change how they operate. This will lead to patient-centred care and improvement in the patients’ experience.”
“Involving and consulting has a particular meaning in the context of section 11. It means discussing with patients and the public their ideas, your plans, their experiences why services need to change, what they want from services, how to make the best use of resources and so on.”
“what is important is that involvement and consultation is adequate both in terms of time and content and appropriate to scale of the issue being considered”