"Despite claims that it is a radio controlled office, this is not what is currently happening at the appeal site. In a letter accompanying the planning application, the appellant claimed that there would be no vehicles at the premises and that it would not be open to the public. In effect, it would be a control office directing mini cabs remotely. However, observations by the Council show that this is not what occurs in reality. Mini cabs are consequently parked outside the premises and members of the public are attracted to the premises by a flashing light and 'Mini Cab' sign and business is conducted from the doorway involving drivers/touts and customers. Fares are picked up from the site at night and in the early hours."
"... planning conditions could not adequately guarantee that such problems would not occur."
"It is considered that without the provision of any dedicated off street parking for the mini cabs there will continue to be a regular problem of drivers ignoring the prevailing traffic regulations, interfering with pedestrian movement and putting pedestrians at risk of injury. There will also be problems of congestion arising from mini-cab drivers cruising around the streets to avoid prosecution."
"The appellants contend that the local authority failed to consider what conditions could be imposed that would have made the grant of planning permission possible. However conditions restricting the use of the premises solely to a radio centre with no drivers or cars allowed have been imposed on previous permissions relating to the premises and have been consistently ignored."
"It is not considered appropriate to recommend any conditions relating to this appeal since they would either be unreasonable or would not adequately control the use."
"Applications for minicab or motorcycle courier offices will not be permitted where they would have a detrimental effect on residential amenity or on highway safety, traffic flows, or parking."
"Conditions will be used to control hours of operation, and the use of flashing lights on the premises except where the applicant can demonstrate that there would be no harm to residential amenity or local environmental quality. Conditions may also be applied to exclude customers from picking up cabs at the premises, in order to prevent cars from waiting outside."
"Given the numbers of people in the area, the amount of traffic and the narrowness of Rupert Street... the potential for conflict between vehicles and pedestrians is very high and it seems to me that accidents are avoided only by the fact that traffic moves relatively slowly."
"8. I accept that not all the vehicles involved are connected with the Appellant's business, however, when I visited late on Friday night many of them were. There are about 30 vehicles registered with West End Car Services and I heard that the drivers have to attend the office to pay their rent and that they regularly pick up customers from the office. It therefore seems to me that the significant number of the vehicles I saw associated with West End Car Services is not unusual. The current use of the premises, in my view, makes a significant contribution to the amount of traffic in the area which for the reasons I have given has a detrimental effect on highway safety. 9. I was advised by the Appellant that if the premises were to be used as a radio control room as proposed in the present application, there would be no need for cars associated with West End Car Services to be in the area as they would be contacted by radio/mobile phone and directed to the customer. It was said that vehicles registered under the terms of the Public Carriage Operator Licence could be prevented from parking on Rupert Street and the Council could be provided with a list of registration numbers of all vehicles so licensed. Whilst parking on the highway could be restricted by means of a planning condition, I have serious concerns about its enforceability. I heard from the Council that at present when parking enforcement officers were operating in the area that cars move on and circle the streets until the officers have left. Having to rely either on residents, who may not wish to get involved, to provide evidence of any breach or on CCTV footage where it is often not possible to read vehicle registration plates, and for lists of registration numbers to be supplied on a fairly regular basis because of changes in drivers and their vehicles leads me to believe that enforcement would not be a simple matter. Any condition relating to parking on Rupert Street would not, in any event, have any effect on traffic violations with regard to vehicles travelling along the street when they should not be, or on parking on the other streets in the area which are also congested. 10. It also seems to me that even if the use were to change to that proposed that there could be no guarantee that the drivers associated with West End Car Services would not still come to the area. Most of the customers are from within Soho and drivers would not want to be too far away when requests for cabs were made. These vehicles would have to park somewhere and so the traffic hazard would be displaced to nearby streets which are also narrow, congested and overparked. The Appellant suggested that places in a public car park could be obtained but I was not provided with any details relating to this and given the lack of public parking in the area and its cost, in my view such an arrangement would be unlikely to be feasible. For all of these reasons I therefore conclude that the proposal would have a harmful effect on highway safety."
"12. The appeal premises has two flashing lights outside which indicate that it is open to business. Because of this customers are drawn to the premises and congregate outside waiting for cabs. It is also possible that drivers congregate outside when they are waiting for fares. I saw examples of both during my unaccompanied visit. Given the nature of Soho it is likely that the people who are waiting for cabs have had a night out and they are unlikely to be quiet and restrained. I accept that not all the noise and disturbance that occurs in Rupert Street would be attributable to the premises but the premises would draw people to the area and thus add to the general activity, noise and disturbance in the area. I was told that the office is open until about 03.00 hours during the week and about 05.00 hours on weekends. By those times many of the other establishments in the area are closed and in my view the prolongation of activity around the appeal site, which would include, for example, the noise of car engines, doors opening and closing and music from car radios to these times would be a significant disturbance to residents in the area. 13. The businesses is a long established one in the area which has a regular clientele of account customers and others. I believe that even if the premises were used as a radio controlled office people would still come to the office for cabs or be directed there by people who knew about its location. From what I heard, I do not believe that any person who attended at the premises would be turned away. Whilst there may not be such numbers of people, it seems to me that the level of general activity as described above would remain and that local residents would be disturbed in the same way. 14. The Appellant suggested a condition whereby drivers engaged at the premises would not be allowed to congregate outside the premises at any time. However, the nuisance and disturbance that I have found arises from both customers and from drivers. Whilst it may be possible to identify drivers if they are issued with ID cards as proposed by the Appellant and for the Appellant to take action against them if they were in breach, it would not be practicable to do so against customers and so the nuisance caused by people congregating would be likely to remain. Rupert Street is a public highway and in my view it would not be possible to prevent people congregating outside unless they were causing an obstruction. 15. The Appellant offered to remove the flashing lights. I have taken into account paragraphs 21-23 of Circular 11/95 and I consider that a planning condition could be imposed requiring that this be done. Nevertheless I am not satisfied that such a condition would satisfactorily mitigate the harmful effects of the proposal for the reasons I have already given. I therefore conclude that the proposal would have a harmful effect on neighbours' living conditions with regard to noise and disturbance."
"It may well be that if the service did not operate others would. Nevertheless, none of these matters outweigh the harm that I have found in respect of the 2 main issues."
"The appellant to ensure that no vehicles which are registered as being used at the premises are parked at any time on Rupert Street. In order to ensure that this condition can be enforced, the appellant to provide at periods to be specified by the Council a list of the registration nos. of all vehicles licensed to be used for the premises to the Council."
"(i) a condition that the premises be used for radio-controlled cabs only, so that customers could only book a cab by telephone and there would be no physical customer interface whereby customers could physically attend the premises in order to hire a mini-cab; (ii) a condition limiting drivers from parking/waiting in Rupert Street; (iii) a condition forbidding drivers from congregating outside the premises/attending the premise at relevant times (at night) and (iv) a condition requiring removal of flashing lights/signs in any shopfront/customer access."
"... were specifically asked by the Inspector during the hearing whether we would be genuinely willing to abide by these conditions if she considered it necessary to impose them. We both replied that we would be willing to do so. Our business is very important to us and we would abide by any conditions that were necessary to allow us to continue with it. We also made clear that we would make sure that the drivers operating out of the business complied with any conditions relevant to them, and confirm that we would sack any drivers who did not comply. ..."
"It is essential that the operation of the planning system should command public confidence. The sensitive use of conditions can improve development control and enhance that confidence. The use of conditions in an unreasonable way, however, so that it proves impracticable or inexpedient to enforce them, will damage such confidence and should be avoided."
"Sometimes a condition will be unenforceable because it is in practice impossible to detect a contravention. More commonly it will merely be difficult to prove a breach of its requirements. For example, a condition imposed for traffic reasons restricting the number of persons resident at any one time in a block of flats would be impracticable to monitor, and pose severe difficulties in proving a contravention. However, where a condition is intended to prevent harm to the amenities of an area which is clearly likely to result from the development (for example, a condition requiring an amusement centre to close at a certain time in the evening), it will not usually be difficult to monitor, as those affected by contravention of its requirements are likely to be able to provide clear evidence of any breaches."
"Whilst it may be possible to identify drivers and for the Appellant to take action against them if they were in breach, it would not be practicable to do so against customers and so the nuisance caused by people congregating would be likely to remain."
"From what I heard, I do not believe that any person who attended at the premises would be turned away."