"A request for review must be made before the end of the period of 21 days beginning with the day on which [a person] is notified of the authority's decision or such longer period as the authority may in writing allow."
"In any case they shall inform the applicant of his right to appeal to a county court on a point of law, and of the period within which such an appeal must be made ... "
"he may appeal to the county court on any point of law arising from the decision or, as the case may be, the original decision."
"The Council is also satisfied that your homelessness is intentional ... "
"With regard to your letter of16 February 1999 I would vigorously contest your conclusions and I would request a review of your decisions. "
"The review and appeal process is in two parts, firstly you may seek an independent review of the Council's decision which would be carried out by myself as I was not involved in the investigation of your homelessness nor the decision taken. If you are not satisfied with the determination that I make then you may appeal to the Council's Appeals and Review Board."
"You may take this letter as a formal complaint."
"As you have asked for the matter to be treated as a formal complaint I have passed the letter to the Chief Executive who will be responding to you directly."
"My officers determined that your homelessness was intentional following a thorough investigation. I have no doubts that the determination was made in a proper professional manner and I take exception to your suggestion that the officer responsible was influenced in any way other than as a result of the proper investigations. That you do not agree with the decision does not make it irrational."
"When I wrote to you on 5 March I was dealing specifically with your notice of an intention to appeal and I was not aware whether you had or did not have a new application form."
"I would be grateful for some indication of when you will be making an appeal against the Council's determination as the 21 day period has long since passed."
"12. Up to a point, of course, there is force in that, but the possible flaw in the argument is that if the Council, by failing to complete the review, never got to the point where the right of appeal arose and they needed to tell Mr Taylor of his right of appeal, they were in effect depriving him of the right of appeal, quite apart from the fact that, under sections 203 and 204, it is arguable that if there is a right of appeal because the applicant is not notified of the decision within the time prescribed, the right to be informed still arises. "13. I accept that the ombudsman dealt, and dealt properly, with the maladministration of the investigation, including the maladministration in respect of the lack of review, but it is arguable that paragraph 102 effectively rejects the proposition that there was any maladministration in relation to the failure to inform Mr Taylor of his right of appeal to the County Court. It is on this point that I give permission. It is arguable that in relation to the failure of the Council to advise as to his right of appeal, because there was no proper review, the report was flawed. I say that is arguable."
"Mr Taylor asked that the Council review the decision taken by Mrs Glennon to the effect that he was intentionally homeless. This review did not take place. The initial request from Mr Taylor was that his request for a review be put on hold until he had further information."
"Mr Taylor was not advised of this and no review took place."
"The Council takes the position that Mr Taylor had advised it that he intended to ask for a review but never actually formalised the request. If this is right then it should not have accepted the letter of22 February 1999 as a request for a review. If that is wrong then it should have conducted a review with or without the extra information referred to by Mr Taylor. Either way I believe that the Council ought to have acted more proactively to ensure that the review took place and I regard the failure to do so to be maladministration."
"Mr Taylor makes much of what he regards as the failure of the Council to advise him of his right to appeal to the County Court. This information would have followed any formal review. No such review took place and so the Council never reached the point from which advice concerning the appeal would have been appropriate."