"…a Case Manager within the Professional Deputy team will… i. request and document all correspondence, e-mails and notes of telephone conversations leading up to the dispute; ii. will review in an open and honest manner, all documentary evidence, and submissions to establish the facts of the matter before arriving at a conclusion. iii. will communicate our thoughts, suggestions and views as to the best way forward in a timely manner. Communication will be with both parties and will continue throughout the informal mediation process until an amicable resolution has been found. iv. the Case Manger's (Office) mobile number will be provided to both parties for direct contact and he will be contactable between 09.00 am and 5:00pm. If a voice message has been left, then the Case Manager will respond the same day. v. if either party prefers to hold a virtual meeting, the Case Manager will liaise with the party to facilitate this; vi. where follow up action has been agreed, the Case Manage will confirm to the parties the action to be taken by e-mail or letter the same day vii. the Case Manager will contact the parties by telephone if there has been no response to follow up action by the agreed date viii. the Case Manager will keep both parties updated of all developments promptly, be this by telephone and/or e-mail; ix. all channels of communication will be kept open throughout the time the deputyship remains in place and communication will be through either of the parties' preferred method; x. where it is decided that professional mediation is required, the Case Manager will provide the full contact details of such services." 28. AR says that "the current deputy …has made wrong decisions throughout the deputyship which has ( sic ) jeopardised our son's finances."
"14. ….it is, to my mind, axiomatic that the withdrawal of the deputy's consent to act is not, in itself, determinative of the decision to discharge. The decision is for the Court." and "22. The discharge of the deputy who no longer wishes to act is not automatic but an exercise of the court's discretion. Such discretion will always require to be exercised reasonably and will inevitably be influenced by P's own best interest."
"The decision is one for the court, acting within the parameters of reasonable discretion. Frequently the reasons for the application will be obvious eg retirement or ill health. On other occasions the basis for the application will be less straightforward and the court will have to evaluate the strength of it through the prism of P's best interests. Those factors identified [by Counsel for the Public Guardian] may be relevant considerations in any particular case. There can be no presumption of the outcome of the application, nor any fettering of the court's discretion. The guide will always be P's best interests, including his financial interests."