"The Tribunal preferred the evidence of Mr Palmer with regard to its finding of overcharging on the Advice on Co-ownership, reporting on mortgage conditions considering additional titles and cash back charges which it found to have been wholly disproportionate. The Tribunal expressed concern with regard to certain aspects of Mrs Silverman’s expert evidence. When being cross-examined by Mr Dutton she stated that the Report before the Tribunal had been based on a preliminary view which had then been topped and tailed. When preparing the Report the facts stated had been based on what she had been told by the Respondents. She had not seen the Rule 5 Statement or the Defence. She had not seen any files or extracts from files. She had not seen the Client Care letters or the ISF forms. Her evidence was that she had had an opportunity to consider these documents on the morning she gave evidence and having done so stood by her Report and her comments on Mr Palmer’s Report. The Tribunal were however concerned in these circumstances that her evidence was not as objective or independent as it might have been."
"98 References in this Chapter to evidence of a person’s 'bad character' are to evidence of, or of a disposition towards, misconduct on his part, other than evidence which— (a)has to do with the alleged facts of the offence with which the defendant is charged, or . (b)is evidence of misconduct in connection with the investigation or prosecution of that offence."
"In reality it seems to me that for the finding against Mrs Silverman to be admissible at all it would have to be of a sufficiently serious nature so as to amount to misconduct such as brings it within the bad character rules, otherwise it simply amounts to the finding of the Tribunal where they come to a conclusion that they prefer the evidence of one witness over that given by another. Such a finding cannot, in my judgment, be admissible in the present trial as it is simply not relevant to call evidence that Mrs Silverman's evidence was found to be unsatisfactory in another case. Doubtless there are many cases in which her evidence was relied upon, others where it was not. It is simply irrelevant as far as the present jury are concerned."