“I told Mrs Warren that I was there because I'd been told that she was now in the care home full time. I told her that if she was going to stay in the care home full time, she couldn't keep her tenancy, because the tenancy agreement said that she had to live there as her principal home, and she wouldn't be doing that any more. I also told her that by signing the notice to quit Janet wouldn't be able to stay in the house, but that we'd made her several offers of accommodation. I told her that she didn't have to sign the notice to quit, and she could speak to her daughters if she wanted to, but she couldn't keep the tenancy. While I was talking to her, she didn't say anything. She just listened.”
“The relationship between Mrs Warren and Mr Pumphrey was not the sort of relationship which the law recognises as giving rise to an irrebuttable presumption of a relationship of trust and confidence. I did not understand Mr Cottle to contend otherwise. So was their relationship one in which Mrs Warren nevertheless placed trust and confidence in Mr Pumphrey? Although they had met on an earlier occasion, the relationship between them was simply that of council official and council tenant. She was entitled to expect that he would deal honestly with her, and she may have thought that he would tell her everything she needed to know in order to make an informed decision about whether to sign the notice to quit. But I do not think that that meant that their relationship was one in which it could be said that she placed trust and confidence in him. Having said that, even if it was, there was no question of Mr Pumphrey deliberately keeping quiet about the consequences of Mrs Warren signing the notice to quit, let alone doing that so that the Council would be able to get Mrs Howell and Mr Beech out of the property sooner than they otherwise would have been able to. That also explains why Mrs Warren's willingness to sign the notice to quit could not be said to have been procured by unconscionable behaviour on the part of Mr Pumphrey. For his behaviour to have been unconscionable, Mr Pumphrey had to be regarded as having taken advantage of Mrs Warren's age and ignorance of the consequences of signing the notice to quit to get her to do something which no well-advised person would have done. Mr Pumphrey did not do that.”