"From the evidence before the Commissioner she [the Commissioner] concludes that the money paid to MAAS equates to legal fees. This is not permitted under section 84(4) of the 1999 Act. MAAS are reminded that this is a serious violation of the Act and will be further considered by your case worker"
"The Commissioners have the strong view that MAAS should issue an immediate refund to Mrs Ejegi."
"Please forgive me and I should be grateful for your offer of a new date and I promise to be punctual. Thank you."