“The 5th Avenue letters [that is to say, the LOIs] are not genuine documents, in that they refer to instructions having been given by 5th Avenue to HSBC which had not, in fact, been given by 5th Avenue and/or accepted by HSBC. They can only have been created for the purpose of giving a misleading impression that such instructions had been given by 5th Avenue and accepted by HSBC.”
“…also confirm that we hold in our files a copy of the instructions issued by yourself on April 11, 2005, pertaining to your clients, Kevin So and Lucy Yan Lu.”
“Mr Lopatin said that if there had been any problem with the HSBC Letter of Instruction, the HSBC Fraud Department should have contacted Mr So/Mrs Lu right away. Mr Lopatin emailed Mrs Lu to similar effect. Mrs Lu also asked Mr Lopatin about the lack of response to Mr So’s Enquiry Letter emailed directly to Mrs Arnull. Again Mr Lopatin reassured her: he told her that HSBC legally received the enquiry, but because it was not in legal bank verbiage they might not get a reply.”
“I consider that the true course of events was that he [that is, Mr So] and Mrs Lu grasped at Mr Lopatin’s explanations about banking practice, nonsensical though they were, and allowed themselves to be persuaded that all was well. Thus at the time that they transferred funds I am willing to accept that they believed that HSBC intended to comply with the instructions in the LOI. The basis of that belief, however, was not anything said or done by HSBC -- what HSBC had said and done, and not said and not done, had led them to doubt whether they had the assurances that they wanted. When they transferred the funds they were relying on what Mr Lopatin had told Mrs Lu.”