"As can be read in the letter of14 January 2004 from Legal Action to Ms Lynn Fletcher, Housing Directorate for the London Borough of Tower Hamlets, our client is a pensioner of 85 years and a war veteran whom we are acting for on a pro bono basis. The problem we have encountered throughout dealing with the council since8 March 2003 is it seems [an] element of maladministration are prevalent and documentation has either been lost altogether or is never forthcoming."